LMKR will provide helpdesk services for IM & I products to all Landmark Graphics clients globally 24/5. Support responsibilities include coordination of problem-solving efforts between customers which includes software support, investigation and analysis of product problems related to assigned products. The support analysts will monitor the Apropos call system for incoming calls into the support center, proactively pick up the calls, log the calls, troubleshoot the queries and recommend proposed solutions to resolve reported problems. The call transaction will be recorded in the People Soft database and the solution will be recorded as a solution document.
